Please consult our list of frequently asked questions before reaching out to our customer support team.


How do I track my order?

You will receive an email and SMS by the shipping company with an estimated delivery date and tracking number.

How can I check the status of my order?

After an order has been placed you will receive a confirmation email. A tracking number will be sent once your order has been shipped. 

Can I use multiple promo codes at checkout?

Only one promo code is permitted.

How do I apply a promotional code to my order?

Enter your promotional code in the Promotional Field in your cart before check out.

Can I cancel my order?

Please email as soon as possible and we will do our best to accomodate your request.


Where do you ship?

We ship within the 48 United States, excluding Hawaii and Alaska. We do not ship to any of the US territories (Puerto Rico, US Virgin Islands, and Guam)

How long will it take to receive my online order?

Delivery time within the United States will vary depending on the shipping method that you will choose. Note that during holidays, this time may vary. Please read our Shipping Policy for more information.

Where is your product made?

Our products are made in the United States


Can I return products?

Yes, you can return products within 15 days of purchase. We do not accept returns on used products. Only items purchased on can be returned. Items purchased from another retailer are not eligible for a refund.

Can I exchange an item for something else?

Unfortunately we do not offer exchanges on any items.


Who do I contact for press or social media inquires?

For all press or social media related inquires please email us at

Who do I contact for sales inquires?

For all sales inquires please email us at

I want to be a brand ambassador! Who should I contact?

Please email us at

I'm interested in interviewing your founder. Who should I contact?

Please email us at

Additional questions?

Please email us at


What currencies are expected?

Our website expects US Dollars.

Does Furcy Botanik provide gift wrapping services?

We do not provide gift wrapping services.

Do you offer discount codes?

We offer a 15% discount code for your first order when you suscribe to our mailing list.