To start a return please email:

Your satisfaction is important to us. We are happy to refund your purchase price (minus the return label fee) if the return complies with our return policy. You will be issued a prepaid return label by email should you contact us to report that you wish to return an online purchase.

We accept returns for products purchased from Furcy Botanik Online and for shipment in the United States only, and all returns are inspected upon return. Products purchased from Furcy Botanik Online must be returned in new condition (with original Furcy Botanik packaging intact and product unopened) and with an order receipt, within 30 days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s) and products that were purchased in value or gift sets must remain in their original packaging with all original products in the value or gift set.

Furcy Botanik Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, are instances of abuse of our policy, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between a Furcy Botanik Online gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Furcy Botanik Online gift card.

Please note that we do not refund original shipping costs or gift-wrapping costs. Additionally, items purchased at a discounted price or as part of a value or gift set are not eligible for exchange. Products that were purchased at their full (non-discounted) price may be exchanged with full-price (non-discounted) products that are an identical price, provided that the return of such product complies with this policy.